Refund and Cancellation Policy

Last updated: 20th September 2026

This Refund and Cancellation Policy applies to all bookings made through vempower.com.my, operated by V Empower Resources with registration No.003413345-K.

(“Vempower”, “we”, “us”). It forms part of our Terms and Conditions.

Please read this Policy before completing your payment. By making a booking you accept the terms set out below.

  1. Summary

Situation

Outcome

You cancel 14 or more calendar days before the programme date

Full refund

You cancel 7 to 13 calendar days before

50% refund, or full transfer to another programme

You cancel fewer than 7 calendar days before

No refund; substitution permitted

You do not attend (no-show)

No refund

You substitute another participant

Free of charge, up to 3 working days before

We cancel or postpone the programme

Full refund or credit, at your choice

Online / on-demand course already accessed

Non-refundable

The detailed terms below prevail over this summary.

  1. Cancellation by You — Classroom, Virtual and Live Seminars

2.1 All cancellation and transfer requests must be made in writing to vs@veeraempower.com and are effective from the date we receive them. Requests made by phone or verbally to a trainer are not accepted.

2.2 The refund entitlement is calculated by reference to the number of calendar days between the date we receive your written request and the first day of the programme, as set out in the table in Section 1.

2.3 Where a booking covers multiple participants, the above applies to each participant cancelled.

2.4 Transfers. Instead of a refund, you may transfer your booking once to another scheduled run of the same or a different programme taking place within 6 months, subject to availability. Where the new programme costs more, you must pay the difference; where it costs less, the difference is not refundable. A second transfer request will be treated as a cancellation under Section 2.2.

2.5 Substitution. You may nominate a replacement participant at no charge by notifying us in writing at least 3 working days before the programme date, provided the replacement meets any stated prerequisites.

2.6 No-shows and partial attendance. Failure to attend without prior written cancellation, late arrival, or attending only part of a programme does not entitle you to any refund, credit or pro-rated reduction.

  1. Cancellation or Postponement by Us

3.1 We reserve the right to postpone, reschedule, relocate, change the mode of delivery, or cancel a programme — for example due to insufficient registrations, trainer illness, venue unavailability, or events beyond our reasonable control.

3.2 If we cancel a programme outright, you may choose either: (a) a full refund of all Fees paid; or (b) a credit of equal value valid for 12 months against any of our programmes.

3.3 If we postpone or reschedule a programme, your booking will automatically transfer to the new date. If the new date does not suit you, you may request a full refund or a credit as described in clause 3.2 by notifying us in writing within 7 days of our announcement.

3.4 If we change the delivery mode (for example, from in-person to online) and you do not wish to proceed, you may request a full refund or credit within 7 days of our notice.

3.5 Our liability in these circumstances is limited to the Fees you paid. We are not responsible for any travel, accommodation, visa or other incidental costs you may have incurred, so we recommend that you do not make non-refundable travel arrangements until the programme is confirmed.

  1. Online Courses and Digital Products

4.1 Where you purchase an online, self-paced or on-demand course, you may request a full refund within 7 days of purchase provided that you have not accessed, downloaded or streamed more than 20% of the course content.

4.2 Once course content has been accessed beyond that threshold, or once downloadable materials have been downloaded, the purchase is non-refundable, as the content has been delivered.

4.3 Recordings, workbooks, templates and other digital materials supplied as part of a live programme are not separately refundable.

  1. Coaching, Consultancy and Customised In-House Programmes

5.1 Bespoke in-house and consultancy engagements are quoted and contracted separately. Deposits paid to reserve dates and to cover design and development work are non-refundable once work has commenced.

5.2 Cancellation terms for such engagements are those set out in the relevant proposal, quotation or service agreement, which prevail over this Policy.

  1. Non-Refundable Items

The following are not refundable in any circumstances, except where required by law:

  • Administrative fees and payment gateway or bank charges already incurred.
  • Fees for programmes already attended in whole or in part.
  • Promotional, bundled, “early bird” or discounted seats that were expressly sold as non-refundable at the time of purchase (this will be clearly stated at checkout).
  • Vouchers, gift cards and credits, which may be exchanged for programmes but not for cash.
  • Third-party costs we have paid on your behalf and cannot recover, such as certification, examination or licensing fees.
  1. How Refunds Are Processed

7.1 Approved refunds are made to the original payment method and to the original payer. We are unable to refund to a different card, account or person.

7.2 Refunds are processed within 14 working days of our written approval. The time taken for funds to appear in your account depends on your bank or card issuer and may take a further 5 to 14 working days.

7.3 Refunds are made in Malaysian Ringgit (RM) for the amount received. We are not responsible for any loss arising from currency conversion or foreign transaction fees charged by your bank.

7.4 Where a refund is issued against an invoice raised to an organisation, the refund will be made to that organisation.

  1. Errors and Duplicate Payments

If you are charged twice for the same booking, or charged an incorrect amount due to a technical or pricing error, please contact us within 14 days. We will verify the transaction and refund any amount overpaid in full.

  1. Chargebacks

If you believe a charge is incorrect, please contact us first so that we can resolve it. Initiating a chargeback or payment dispute without first contacting us may delay resolution. Where a chargeback is raised in respect of a programme that was properly delivered, we reserve the right to contest it and to recover any resulting costs.

  1. Complaints and Service Quality

We want you to get real value from our programmes. If you are dissatisfied with a programme, please tell us in writing within 7 days of the programme date, giving details. We will review the matter and, where we conclude the programme fell materially short of what was advertised, we may at our discretion offer a partial or full refund, a credit, or a place on a future programme. This does not limit any rights you may have under the Consumer Protection Act 1999.

  1. Contact for Refund Requests

V EMPOWER RESOURCES

Email: vs@veeraempower.com

Address: 4 First Floor, Sentral, Jalan KS 1, Taman Bukit Kepayang, 70200 Seremban, Negeri Sembilan.

Business hours: Monday to Friday, 9:00am – 6:00pm

Please include your booking reference, programme name and date, and the reason for your request. We aim to acknowledge all requests within 2 working days.