Last updated: 18 September 2026
These Terms and Conditions (“Terms”) govern your access to and use of the website vempower.com.my (the “Website”) and your purchase of any training programme, seminar, workshop, coaching session, digital course or other product or service offered by us (collectively, the “Services”).
The Website is owned and operated by [REGISTERED BUSINESS NAME] (Company/Business Registration No. [SSM No.]), a company/business registered in Malaysia with its registered address at [FULL REGISTERED ADDRESS] (“Vempower”, “we”, “us” or “our”).
By accessing the Website, registering for any programme, or completing a payment, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use the Website or purchase our Services.
2.1 You must be at least 18 years of age and have the legal capacity to enter into a binding contract to purchase our Services.
2.2 If you are booking on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms.
2.3 Where the Website provides user accounts, you are responsible for keeping your login credentials confidential and for all activity carried out under your account. Please notify us immediately at privacy@vempower.com.my if you suspect unauthorised use.
3.1 We take reasonable care to ensure that Programme descriptions, outlines, trainer profiles, dates, venues and fees on the Website are accurate at the time of publication.
3.2 Programme content, trainers, agendas, materials, venues and delivery methods may be varied where reasonably necessary, provided that the overall learning objectives and value of the Programme are maintained.
3.3 Nothing on the Website constitutes professional, legal, financial, human resources or employment advice. Our Programmes are educational in nature. We do not guarantee any particular business outcome, performance improvement, promotion, certification result or financial result arising from attendance.
4.1 A booking is submitted when you complete the registration form and payment process on the Website. Your booking is only confirmed when we issue a written confirmation (by email) to you.
4.2 We reserve the right to decline or cancel any booking at our discretion, including where a Programme is fully subscribed, where the Participant does not meet stated prerequisites, where payment is declined or where we reasonably suspect fraud. Where we decline a booking after payment has been taken, we will refund the amount paid in full.
4.3 Seats are allocated on a first-come, first-served basis upon receipt of full payment unless otherwise agreed in writing.
5.1 All Fees are quoted in Malaysian Ringgit (RM) and are inclusive of Sales and Service Tax (SST) or any other applicable tax, which will be shown at checkout where applicable.
5.2 Payment must be made in full at the time of booking through the payment methods made available on the Website, unless we have agreed in writing to an invoice or purchase-order arrangement.
5.3 Online payments are processed by our third-party payment service provider, Razor Curlec We do not collect or store your full card details. Your use of the payment gateway is also subject to that provider’s own terms and privacy policy.
5.4 Where we have agreed to invoice an organisation, payment is due within 30 days of the invoice date and in any event before the Programme start date. We may charge interest of 1.5% per month on overdue amounts and may refuse admission where Fees remain unpaid.
5.5 Fees do not include travel, accommodation, parking, visa costs or any other personal expenses unless expressly stated.
5.6 Any bank charges, currency conversion costs or payment gateway charges incurred in making payment are borne by the Customer.
5.7 HRD Corp claims (where applicable). Where a Programme is HRD Corp claimable, it remains the employer’s responsibility to submit and obtain approval for its own grant application. Fees remain payable to us regardless of whether a claim is approved, rejected or delayed.
6.1 By you. Cancellations, transfers and refunds are governed by our [Refund and Cancellation Policy], which forms part of these Terms.
6.2 Substitution. You may substitute another Participant at no additional charge by notifying us in writing at least 3 working days before the Programme start date, subject to the substitute meeting any prerequisites.
6.3 By us. We may postpone, reschedule, relocate, change to online delivery, or cancel a Programme, including where there are insufficient registrations, trainer unavailability, venue issues or circumstances beyond our reasonable control. Where this happens we will notify you as soon as practicable and offer you the options set out in the Refund and Cancellation Policy.
6.4 Force majeure. We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including acts of God, epidemic or pandemic, government orders or movement restrictions, natural disaster, fire, flood, war, civil unrest, strike, utility or telecommunications failure, or the unavailability of a venue or trainer due to illness.
7.1 Participants must arrive on time, observe venue rules and behave professionally and respectfully towards trainers, staff and other participants.
7.2 We may refuse admission to, or remove, any Participant whose conduct is disruptive, unsafe, harassing, discriminatory, or in breach of these Terms. No refund will be given in such cases.
7.3 Where a certificate of attendance or completion is issued, it may be conditional on meeting minimum attendance or assessment requirements notified to you.
7.4 Photographs, audio or video may be taken at our events for record-keeping and promotional purposes. If you do not wish to appear in such material, please inform us in writing before the event and we will use reasonable efforts to accommodate your request.
8.1 All content on the Website and all Programme materials — including slides, handouts, workbooks, templates, assessments, recordings, frameworks, methodologies, logos and trade marks — are owned by us or our licensors and are protected by Malaysian and international intellectual property laws.
8.2 On payment of the Fees, the Participant is granted a limited, non-exclusive, non-transferable licence to use the Programme materials for their own personal and internal professional development only.
8.3 You may not reproduce, distribute, resell, publish, adapt, upload, stream, or use our materials to deliver training to third parties, and you may not record any part of a Programme (audio, video or screen capture) without our prior written consent.
8.4 Access credentials to any online course or webinar are personal to the Participant and may not be shared. We may suspend access where sharing is detected.
9.1 Where a Programme includes online or on-demand content, access is granted for the period stated at the point of sale, or for 12 months where no period is stated.
9.2 You are responsible for having the internet connection, hardware and software necessary to access online content. We are not responsible for disruptions caused by your own equipment or connectivity.
Discussions during Programmes may involve sensitive organisational information. Participants agree to keep confidential any non-public information disclosed by other participants, trainers or us during a Programme, and we agree to do the same in respect of information you disclose to us.
11.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under Malaysian law, including under the Consumer Protection Act 1999 where it applies.
11.2 Subject to clause 11.1, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings or data, however arising.
11.3 Subject to clause 11.1, our total aggregate liability in connection with a Programme or your use of the Website shall not exceed the total Fees paid by you for the Programme giving rise to the claim.
11.4 We are not responsible for the loss of or damage to personal belongings brought to a venue.
You agree to indemnify and hold us harmless against any claim, loss, liability or expense (including reasonable legal costs) arising from your breach of these Terms, your misuse of our materials, or any wilful or negligent act or omission by you or a Participant registered by you.
The Website may contain links to third-party websites, tools or platforms. We do not control and are not responsible for their content, availability, terms or privacy practices.
Your personal data is collected and processed in accordance with our Privacy Policy, which forms part of these Terms and is issued in compliance with the Personal Data Protection Act 2010 (as amended).
We may amend these Terms from time to time by publishing the updated version on the Website with a revised “Last updated” date. The Terms in force at the time of your booking will apply to that booking.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce any right does not constitute a waiver of that right.
These Terms, together with the Privacy Policy, the Refund and Cancellation Policy and your booking confirmation, constitute the entire agreement between you and us in respect of the Services.
18.1 These Terms are governed by and construed in accordance with the laws of Malaysia.
18.2 You and we submit to the exclusive jurisdiction of the courts of Malaysia.
18.3 Before commencing proceedings, the parties will use reasonable efforts to resolve any dispute amicably by contacting us at vs@veeraempower.com. Consumers may also refer eligible disputes to the Tribunal for Consumer Claims Malaysia (Tribunal Tuntutan Pengguna Malaysia).
[REGISTERED BUSINESS NAME] (Registration No. [SSM No.]) [FULL REGISTERED ADDRESS] Email: [SUPPORT EMAIL] Telephone: [PHONE NUMBER] Business hours: [e.g. Monday to Friday, 9:00am – 6:00pm (MYT), excluding public holidays]